FAQ's

1. What is Cocoon Home?
Cocoon Home is an online store specializing in stylish and functional home decor and kitchen products. Our curated collection includes everything from chic decor accents to innovative kitchen gadgets, helping you create a beautiful and efficient home.

2. What types of products do you sell?
We offer a wide range of products, including home decor items like vases, wall art, and candles, as well as kitchen essentials such as cookware, utensils, and storage solutions.

3. How can I place an order?
To place an order, browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

4. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

5. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination.

6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

7. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition and packaging. Please contact our customer service to initiate a return.

8. How do I contact customer service?
You can reach our customer service team via email at support@cooconhome.com or through the contact form on our website. We aim to respond within 24 hours.

9. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.

10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make the perfect gift for housewarming parties, weddings, and other special occasions.

11. Are your products eco-friendly?
Many of our products are eco-friendly, made from sustainable materials and designed to be long-lasting. Check the product descriptions for specific information about each item.

 Business Timings