Shipping policy
At Cocoon Home, we strive to provide a seamless shipping experience for our customers. We offer standard, expedited, and international shipping options to cater to your needs.
Processing Time Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with tracking information.
Shipping Rates Shipping rates are calculated at checkout based on your location and the weight of your order.
Delivery Times
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days
International Shipping We ship worldwide. International customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking You will receive a tracking number once your order has shipped. Use this number to track your package on our website or the carrier’s site.
Lost or Damaged Items If your order is lost or damaged during shipping, please contact our customer service team within 7 days of delivery. We will assist in filing a claim with the carrier and arrange for a replacement.
Returns and Exchanges For details on returns and exchanges, please refer to our Return Policy page.
For any questions or concerns, please contact our customer service team at hello@cocoonhome.com. Thank you for shopping with Cocoon Home!